PROCEDURES: DAILY 1. OBJECTIVES A. SCOPE: To create a closer bond between the hotel employee and guest. HELPING YOU CREATE SUCCESSFUL EVENTS. SCOPE: To focus the attention of the Sales Department on volume business and producers. Discuss success and need areas. All plans must be set forth in the Annual Business Plan, but can be adjusted base on the market and the needs of the hotel. Are solicitation results acceptable? These three departments will report to the Director of Sales. 6. To focus human and financial resources on the customers that have the greatest potential to produce for the Hotel. The Hotel s Controller will review and approve the charges, accrue the commission expense to Group Travel Agent Commission and forward the backup to the sending Hotel s Controller for payment through payroll. PROJECT ATTRITION TEMPLATE 2: EVENT ORGANIZER TIMELINE FOR EVENTS WITHOUT A SIGNED CONTRACT. Planning for Student Success, PMI-DVC Board of Directors Roles and Responsibilities, Relationship Manager (Banking) Assessment Plan. Whenever possible, the team members should participate in seminars provided by the Franchises and presented by local professional organizations such as the Chamber of Commerce, Convention Bureau, and Economic Agency etc. All follow up action will be done within the agreed time frame and sales leads will be followed up within the same day of receipt. SCOPE: To create an environment that allows 100% use of prime selling time to conduct business with our customers during their normal workday. SECTION IV. Blue Sheets can be downloaded from the Miller Heiman website ( the, 42 Tecton pass code for access is 1-SS-MH (it is case sensitive). 7. Review all group and catering lost and turned down business from the prior week. FSTA promotes, protects and advances the broader, Owner: 2012-2016 Business Plan Summary Program Economic Prosperity Service grouping Economic Development Service Conventions, Meetings and Events Attraction (LCC) Type Public Service Lori Da Silva, General, Oracle Sales and Marketing Oracle Sales and Marketing (OSM) brings the Information Age to field sales and internal marketing organizations. Ensure that acceptance submissions are sent on a timely basis to the appropriate office. There are actually five categories of questions used in a focus group. Distribution of BEOs. SAMPLE SYLLABUS STUDENT LEADERSHIP PRACTICUM COMMUNICATION 339. Discuss group ceilings - Target rates - Update Selective Sell Guide/Group Room Ceilings. 8. PROCEDURES: 1. 6. 6. 6. Review current Sales & Marketing Plan Review competitive set-Tour those hotels Review STAR Report Hotel P&L Review Revenue Management Procedures & Meetings Things to Know about a Sales Office Organization of a sales office Phone Etiquette SOP Day Four: Generating Sales Revenue Trainee Initials Trainer Initials Date Reviewed Task Reviewed Scope competitor s parking lots for company cars, trucks, and vans that may be brining business to your competitors. The ritz carlton hotel marketing presentation Mihran Kalaydjian. WRITING A SUCCESSFUL REQUEST FOR PROPOSAL FOR ASSOCIATION MANAGEMENT SERVICES In this guide, I am happy to share with you what I've learned about developing a request for proposal (RFP) that will attract, Continuing Education Larimer Campus Community Partner Policies and Guidelines 2015 Welcome and Purpose Thank you for your interest in teaching with the Continuing Education Department at Front Range Community, Telephone Coaching Call Qualifying Presented By 1 Copyrighted 2012 Hospitality Softnet, Inc. HANDLE EVENT/ GROUP QUALIFICATION Analytical Skill Good Communication Skill DAILY ACTIVITY SALES & MARKETING DEPARTMENT Think Smart, Work Fast STANDARD OPERATING PROCEDURE MAKE QUOTATION/ CONFIRMATION LETTER Time Management Attention to Detail Good Teamwork Result Oriented DAILY Subsequent Quarterly Action Plans, focused on Need Dates, Key and Target Accounts are due: March 20 for the 2nd Quarter June 20 for the 3rd Quarter September 20 for the 4th Quarter December 20 for the 1 st Quarter. To develop plans and actions toward total compliance with the SOPs. As an example, the April STAR Reports will be sent by June The Director of Sales and General Manager should analyze the reports and comment on the Hotel s performance for the month, over the past 3 months and year to date over the past year in terms of REVPAR Index, Occupancy Index and Average Rate Index actual and percent change on the month end report. 2. By Rick Telberg 28.2.0 OBJECTIVES The objectives of these instructions are:- 28.2.1 To outline the policies involved for the Sales and Marketing process. Simon, Judith Sharken. If the hotel does not have automated REVMAX a copy of the Tecton REVMAX report must be distributed to all concerned departments and explained in depth particularly to the reservation and front office staff. Assign each team member the responsibility of compiling and bringing: Available Information System generated reports day (based on Franchise) Tecton REVMAX Report for hotels with out automated REVMAX GRC from Sales Automated System or Spreadsheets Calendar of local events/citywide conventions etc.. Tecton 90 day forecast Future denial/regret report from system Upcoming Group Pick Up Reports Historical Trends Last year s performance statistics over corresponding time period reflecting Room nights, ADR, Room Revenue and REVPAR by market segment Historical pick up report Historical denial/regret report from system Competitive Activity Competitive shop call reports for future dates Competitive Shop Products ( Rateview, Rate Tiger etc) Weekly DaySTAR Report CRO/GDS/Internet Channel Activity CRO shopping reports System denial/regrets reports Franchise related reports or Tecton Hospitality Spreadsheets on channel activity. 15 SM-SOP-09 Pages 1 Date Issued: 6/1/97 Revised: 7/1/01 POLICY: TRAINING AND DEVELOPMENT Effective Date: 7/1/97 All TECTON Hotels are required to provide continuous training for its employees as well as create a platform to receive feedback and input. 4. In many cases franchise hotels can obtain this data through credit card usage and other companies can provide this data for a cost from travel agent reports through the GDS. Commissions will not be paid until the account has stayed at the Hotel, consumed its block and paid in full. 8. Sales and Marketing SOP Manual. 41 SM-SOP-26 Pages 2 Date Issued: 6/1/97 Revised: 6/1/06 POLICY: KEY/TARGET ACCOUNT MANAGEMENT Effective Date: 7/1/97 Key/Target Account Management and Strategic Selling process is a proven method of focusing on our customers and creating a new and more powerful relationship with our best accounts resulting in increased sales and win/win scenarios. Decide how many participants you need and how many you will need to invite. In early, Version 1.0 Developed for the Children s Learning Centers by: Table of Contents Introduction 3 Gala Timeline 4 Gala Planning Guide 5 Getting Started 6 Recruiting Leadership and Volunteers 6 Choosing a, A Sales Strategy to Increase Function Bookings It s Time to Start Selling Again! The Honorary Chair can be a working chair, and or just lends their, How to Create a Business Plan A formal business plan is important. - Audit is a daily review of guest account transactions at Front Office against revenue center transactions. 5. 4. To translate that analysis into room night and rate forecasts that clearly reflect value to the customer. Lead Sending Procedures 1. All Group and Catering leads will be commissionable at 15% of total revenue generated by the lead up to $750 maximum (total revenue is defined as total rooms and total catering revenue). 5. 4. The Director of Sales reviews the competitive set to ensure that it accurately reflects those hotels with whom the Tecton/Desires Hotel is competing. 17 8. Determine if the program is targeted to your customer audience and fits within the scope of your Revenue Management Strategy. Utilize the attached form to track all instances of lost business for both group rooms and Catering. General Manager will be briefed about the clients who will be entertained and if not a party to the meal, will come by the table for an introduction. 4. Focus Groups, A Step-By-Step Guide. Include the Reservation/Revenue Manager in the weekly Sales Meeting. 27 SM-SOP-17 Pages 1 Date Issued: 6/1/97 Revised: 4/1/06 SITE INSPECTIONS Effective Date: 7/1/97 POLICY: Complimentary accommodations with meals (when applicable) should be offered to executives and planners responsible for site selection for group, volume transient and Catering business when requested at your hotel. Communicate CRO shops to your Franchise field representative. Kegiatan yang dilakukan biasanya dengan membawakan kue untuk klien tersebut atau mengundang makan siang di … 2.. The client must agree to consider the referred Hotel. Page 1 of 7 Section Procedures Document Process Owner 28.1.0 SCOPE This written instructions set out the policies & procedures for Sales and Marketing. The objective of the call is to research the account s needs and potential. 8. PROCEDURES: Effective Date: 7/1/97 1. 3 FULL SERVICE HOTEL DEPARTMENT SM-SOP-01 Pages 1 Date Issued: 6/1/97 Effective Date: 7/1/97 POLICY: The Sales & Marketing function will encompass Group Room Sales, Reservations Sales and Catering Sales. 3. PROCEDURES: 1. PROCEDURES: 1. G. CHOOSE THE LOCATION You will need a setting in which the participants fell comfortable expressing their opinions. Should further details/information be requested before a quote can be completed, client will be contacted the same day. Should requested information not be available within this time, the inquiry will be acknowledged giving date when full information will be sent. Keep in mind that it is your objective to both maintain current production while growing the business either from diversion at the expense the competition or capitalizing on the account s future travel plans to your area. 11. C. IDENTIFY AND INVITE THE PARTICIPANTS 1. Now is the time to invest in your company. Founded more than 125 years ago, The Law Society of New South Wales is the largest and most influential legal association in Australia. Critique last week s minutes and assignments to ensure that there is follow up and ongoing activities remain on target. 4 FULL SERVICE HOTEL SM-SOP-02 Pages 1 Date Issued: 6/1/97 Revised: 6/1/2006 POLICY: OFFICE HOURS OF OPERATION Effective Date: 7/1/97 Business hours for the Sales, Catering and Reservations Offices are from 8:00AM to 6:00PM during the work week and from 9:00AM to 1:00PM on Saturdays. The Director of Sales reviews all logs weekly to ensure timely and appropriate follow up occurs. Conducting Successful Focus Groups. 3. 2. The account owner or handler is to develop strategic selling actions using the Blue Sheet process which will fulfill these objectives on a quarterly basis. Some hotels may want to include their Controller, Rooms Division Manager, and Assistant GM or DOS. 3. Mapping Your Future. Daily call arounds. 9 SM-SOP-06 Pages 2 Date Issued: 6/1/97 Revised: 6/1/06 POLICY: WEEKLY SALES MEETING Effective Date: 7/1/97 A weekly Sales Meeting will be held outside prime selling time; before 9:00AM or after 4:00PM and the attendees should be the General Manager, Director of Sales, Sales Managers, Catering Managers and Reservation Manager. How can we improve customer satisfaction? 20 2. Review all group bookings, with pick up if applicable, and if necessary, net them down to historical data. Do you like to work in a fast paced environment? The Sales Office identifies Hotel s Key Accounts by market segment including Catering; those 20% of your customers who produce 80% of the business. 4. SOP-SM-07 : Effective Techniques in Sales SOP-SM-08 : Marketing Techniques SOP-SM-09 : Customer Service in Sales SOP-SM-10 : Credit Policy SOP-SM-11 : Booking Policy SOP-SM-12 : Cancellation Policy SOP-SM-13 : Discount Policy. Client will be VIP, assigned the best room, welcomed by a Guest Service representative, with a welcome letter from the General Manager and chef s goodies in room. Transient solicitation plans. The Vice President of Sales & Marketing will be the liaison between Tecton/Desires Hotels and the field and will provide direction for the program. Determine if closing controls were effective on a same day basis. Revised 11/07/08, Other Maintain ATE s future meeting calendar, striving for five years out for Annual Meeting Assists with other activities as needed, Identifying your Personal Management and Transferable Skills, Roles and Responsibilities of Committees Involved in CHEMRAWN Conferences. Multiple Rates on Single Booking You can accept a reservation that covers more than one rate during the guest's stay. Priorities and upcoming strategies. Statement of Purpose – Marketing. Version 1.0. 3. The Director of Sales, General Manager, and Vice President of Sales and Marketing must approve them. Definite groups and functions should be called to ensure maximum pickup and /or utilization. 5. Issue a Press Release for local media announcing the program for community exposure and potential use where warranted. client direct, Convention Bureau, Regional Sales Office, Central Group Reservations, Inter Hotel Referral etc. TRANSLATE THE RESULTS INTO ACTION The purpose of any focus group project is to collect detailed information to use in decision-making and action planning. List each Target Account on the Target Account Action Plan portion of your Annual Business Plan and through customer contact and dialogue; determine their potential or business levels currently being given to other hotels. The following reports and or information should be reviewed where applicable: Prior week s minutes Group definites & tentatives (room nights & revenue and dates) per sales person Catering definites & tentatives ( revenue & dates) per sales person Current Week and 90 day forecast Prior weeks lost and turned down business (group and catering) Last week s appointments and summary and upcoming week s appointments per sales person. Restaurant staff will use the guest s name whenever appropriate. 2. Why? 6. The General Manager will write a letter of welcome. RED HAT NORTH AMERICA PARTNER PROGRAM GUIDE Version 2.0, MISSION. Share success. SCOPE: To obtain the names of companies doing business with our competition for future solicitation. 3. The location of the hotel, it’s target customers and everything else about the hotel in question is described. 7. This sounds very simple, but it is a critical piece to recruitment and retention. The goals should be in writing and signed by the parties mentioned along with the sales/catering manager. If applicable subscribe to Hotelligence reports to measure GDS penetration. Pricing may change at any time when warranted. Share successes. Discuss your Reservation/Revenue Manager s development with your Vice President of Sales and Marketing. Building Careers. Seorang sales Penjualan harus dapat melihat kesempatan / peluang penjualan yang ada, merumuskannya menjadi sebuah program penjualan dan menjalankannya. Written sources are references to rely on such as marketing books, hotel con-vention sales services, and operations. Download full-text PDF Read full-text. 5. Hotel files will be updated (manually or in sales automated system). Once approved, it is the responsibility of the Reservation/Revenue Manager to load the new rates into the system and GDS and advise all the appropriate parties within the Hotel. 7 SM-SOP-05 Pages 2 Date Issued: 6/1/97 Revised: 6/1/06 POLICY: CUSTOMER FEEDBACK Effective Date: 7/1/97 All hotels will conduct quarterly customer focus groups and a weekly General Manager s reception. Applicable sales and/or catering staff will contact the client upon arrival and arrange a show around/meeting, introduce key members of the staff, etc. Copious notes must be taken for the weekly meeting and kept for future referral and a copy must be sent ( or fax) to the Vice President of Sales & Marketing on a weekly basis. JOB TITLE: Director of Marketing DATE: 18th ANNUAL FRIENDS FOR LIFE BIKE RALLY 2016 CALL TO ACTION COMMITTEE DESCRIPTIONS. Please follow the instructions listed in number four to download the appropriate software. 5. 2. Refer back to the Report to solicit customers for future business over the same time period. Analyze your historical performance trends. 9. Who Should Work In This Field? Determine if your stay controls/strategies were effective and successful. 2. Ensure the meeting focuses on maximizing revenue, customer satisfaction. 13 SM-SOP-08 Pages 1 Date Issued: 6/1/97 Revised: 4/1/06 POLICY: COMPETITOR CUSTOMER AWARNESS Effective Date: 7/1/97 The General Manager will execute a regularly scheduled program to monitor and document the competitive sets Reader Boards/Function Lists and in some cases Parking Lots. Group cut off dates and pickup (time frame based on hotel demand patterns) 2. 8. PROCEDURE: 1. 3. 25 ways for a hotel to increase occupancy Joshua Miranda. SCOPE: To upgrade the skill levels and professionalism of the Sales, Catering and Reservations team. Exchange group and transient information to include more than an update on outstanding issues. Ending Questions - These questions bring closure to the discussion, enable participants to reflect on previous comments, and are critical to analysis. Prior to departure from the hotel, the auditor will review the results with the General Manager and DOS. SCOPE: To insure the best use of the Hotel s strengths, resources, and finances through a coordinated, collective, highly competitive impact on the market. 12. Review upcoming group cutoff dates and pick ups based on the hotels demand patterns. These materials cannot be reproduced in any fashion or reprinted without written permission from Hospitality, Worksite Job Titles and Sample Descriptions The job titles and descriptions listed below are general examples of job duties and functions for youth in specific industry areas. The amount will be payable to the sending Sales Manager. Make sure every participant is heard and get full answers. All contracts for Trade Out/ Barter advertising must be approved by the Vice President of Sales & Marketing. What new ideas can you test in the next quarter? 8 E. DEVELOP A SCRIPT The process of writing a script helps you be sure you have put the questions in context for the participants. If required, a meeting with clients and key staff members will be held prior to arrival to go over the group s details. Identify all Target Accounts doing business in your area. Hotel sales and marketing: key trends and issues 1 1. Sales produk, jasa, perumahan, hotel, dan lainnya. To insure that all parties are following the same instructions, it is suggested that the hotel utilize a formalized briefing sheet to present to the agency outlining the project s objectives, target audience, special offer and benefits, validity and budget. 4. This does not mean only the current business to your hotel, but business they may be giving to your competition and what they expect in the future. All hotels will conduct a weekly one (1) hour GM reception to solicit customer feedback. 2. Communicating with others, working, To make this website work, we log user data and share it with processors. 7. Start a Loyalty Program – Rewarding repeat customers with a discount or simple gift encourages brand loyalty. Quarterly Key and Target Account Strategic Selling Blue Sheets are due to coincide with the Quarterly Action Plans (SM - SOP - 22). Minimum qualification for a lead will be: Group room booking - 10 rooms a night Catering booking - 20 covers 2. (Sales personnel are not to do weekday ( Sunday through Friday) MOD coverage 4. Each property will be visited once per year for the purpose of conducting an audit by the Vice President of Sales and Marketing. To establish a procedure to carry out the uniform countywide customer service program. The memberships to which professionals may, MISSION Fantasy Sports Trade Association (FSTA), established in 1997, is the association and arm for research and promotion of the fantasy sports industry. 2. The hotel has been an industry leader in the city since its inception in 1991. SOP Warung Bakso Swalayan + Bonus Surat Kerjasama Franchise/Warabala + Contoh Gerobak Modern (Rp. 2. BANQUET EVENT ORDER (BEO) Approving BEOs. At an agreed time, the Front Office will take over responsibility for the group file. 6. The Porch Gift Shop Strategic Human Resource Plan Jessica Akers Bus 261, Realistic Job Profile. Event Planning and Management, Request for Proposal (RFP) for. Complete sales kit will be ready to hand over to the client prior to departure. Functionality. 1. Developed for the Children s Learning Centers by: A Sales Strategy to Increase Function Bookings. 6. Client is to be advised of the next step and trace date will be established and followed up. 4. How can you improve customer service? If you’re here to improve your odds of success, then know that you’ve come to the right place. It, ADMINISTRATIVE PROCEDURES TITLE: Customer Service Program PROCEDURE #: 211-A DEPT: Board of Commissioners DIVISION: N/A EFFECTIVE DATE: 01/07 REVIEWED: REVISED: 12/12 OBJECTIVE: To establish a procedure, American Support Data Analyst and Operations Administrator Overview & Responsibilities 01 March 2011 Position Title: Department: Branch: Location: Reports To: Direct Reports: Consults With (Works With, PROPERTY MANAGEMENT SERVICES COMPANY OVERVIEW Deer Valley Resort was founded in 1981 and quickly established a reputation as a leader in the ski resort industry by providing the unparalleled guest service, Creating a More Welcoming League Leagues should examine how they welcome potential members and new members. 6. PROCEDURES: A. Online Hotel Sop Manuals Online Hotel Manuals for all the major Departments of a Hotel, for both your Mobile as well as for your Desktop. Competitive Shopping Products ( i.e. ESTABLISH A TIMELINE At minimum, you should start planning for your focus group at least four weeks ahead of the actual focus group session date. PROCEDURES: 1. 1 Sales & Marketing Standard Operating Procedures Full Service Hotels, 2 SALES AND MARKETING FULL SERVICE HOTELS STANDARD OPERATING PROCEDURES INDEX SOP # SM - SOP - 01 SM - SOP - 02 SM - SOP - 03 SM - SOP - 04 SM - SOP - 05 SM - SOP - 06 SM - SOP - 07 SM - SOP - 08 SM - SOP - 09 SM - SOP - 10 SM - SOP - 11 SM - SOP - 12 SM - SOP - 13 SM - SOP - 14 SM - SOP - 15 SM - SOP - 16 SM - SOP - 17 SM - SOP - 18 SM - SOP - 19 SM - SOP - 20 SM - SOP - 21 SM - SOP - 22 SM - SOP - 23 SM - SOP - 24 SM - SOP - 25 SM - SOP - 26 SM - SOP - 27 SM - SOP - 28 SM - SOP - 29 SM - SOP - 30 SM SOP- 31 SM SOP- 32 SM - SOP- 33 SM SOP- 34 SM SOP- 35 SM SOP- 36 STANDARD Sales & Marketing Department Office Hours of Operation Response to Customers Use Guest s Name Customer Feedback Weekly Sales Meeting Sales Coverage Competitor Customer Awareness Training and Development Inter-Hotel Sales Leads Franchise/Marketing Rep. Marketing Programs Revenue Strategy Meetings Prime Selling Time Lost Business Lead Log Managing Reservation Sales Site Inspections Entertaining and Show Arounds Star Report Group Bookings Room Rates Annual Business Plan and Quarterly Action Plans Internal Audits Advertising and Promotion Sales Office Audit Key Account Management CRS/GDS/Internet Productivity Revenue Enhancement Committee Central Reservations Shopping General Managers Role in the Sales Process Brochure/Collateral Printing Guidelines Media Policy Sales Incentive Plan Month End Reports E- Commerce Strategy Content Management. When full coverage is not possible, all incoming calls must be routed to the PBX or front desk in order to respond immediately to the customer s needs. The Director of Sales/Sales Manager will hold an exit interview with the organizer/decision maker for future business opportunities as well as an evaluation of the Hotel s performance for the current business. 11. PROCEDURES: 1. Secure names and contact information, finalize the list, and send invitations. 2 for 1, Great Rate, AAA or AARP, Best Breaks utilize existing creative available from the Franchise s Advertising and Promotions Departments as this will save with creative costs. 23 SM-SOP-15 Pages 1 Date Issued: 6/1/97 Revised: 4/1/06 POLICY: LEAD LOG Effective Date: 7/1/97 A Lead Log will be kept in all Sales and Catering Offices to record the flow of incoming inquiries from all sources; i.e. To be successful, you must, Daily Traffic Control Log User Instructions Name: FAP&A940/3.2 Property of Ford Motor Company GIS: 37.01 S+3T Proprietary Printed December 2012. SOP Marketing Sales By BAGOES PHONE Tugas Sales (Penjualan) Seorang sales Penjualan tidak hanya melihat kepada masa sekarang, tetapi juga masa depan. 2 Q-OUTBOUND, PMS 295 PMS 348 Event Planning and Management Successful Events Create Lasting Impressions New Signature provides full-service event and destination management knowledge and expertise that draw on the, Request for Proposal (RFP) for Property Management System [Hotel Name Here] Owned by: [Owner Name Here] [Date Here] This template is provided for informational purposes only. 7. 14. Get comfortable and proficient at analyzing CRO and REVMAX reports. Contoh SOP Marketing + Plus Contoh Marketing Plan Rp. It is the responsibility of the Director of Sales, Reservation/Revenue Manager and Front Office Manager to frequently gather information on the competition s rates as well as demand. B. Accommodations (if needed) will be limited to a maximum of 2 nights, thereafter charged at 50% of the prevailing room rate. The professional association of solicitors in New South Wales. The DOS is to conduct quarterly rap sessions with the sales team to solicit their input as to improving the overall performance of the office and team. THAT S OUR PROMISE TO YOU. FIRST MEETING WITH THE CLIENT AND PROPOSAL TO YOUR CLIENT Extract OVERVIEW In this module, we will cover the following topics: Preparation At the meeting Planning the ceremony Budget planning Proposal, SCTC Membership Requirements The Society of Communications Technology Consultants (SCTC) offers several membership levels to telecommunications professionals. 3. 22 SM-SOP-14 Pages 1 Date Issued: 6/1/97 Revised: 4/1/06 POLICY: LOST BUSINESS Effective Date: 7/1/97 Business that is lost due to the inability of the hotel to accommodate the customer s needs will be documented on a Lost Business Report which will be kept on file in the Sales Office and reviewed at the weekly Sales Meeting. 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