As I said above, they will refund you ONCE for this in your lifetime. Most of our sellers will be willing to … I was afraid this was going to happen. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. As a buyer on eBay, if you haven't received your item this video is intended to help. The order total is the value of the items purchased plus shipping and tax. They were both supposed to be delivered on the same day, but I only received one of the two items. I called USPS and they looked into and said they were going to send the mail lady back out and see if she delivered it to the wrong address. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) If your buyer hasn’t received their item and the estimated delivery date has passed, they’ll let you know there’s an issue by opening an “item not received” request. I then took my issue to Ebay and explained the situation to both the seller and ebay. Press question mark to learn the rest of the keyboard shortcuts. Before todays post has even arrived I assume. On eBay, in the past sellers have done their utmost to avoid a buyer opening an Item Not Received That was before eBay's latest update to selling standards. Always make sure you ship with tracking.Secondly, your buyer purchased last Wednesday. What do I do from here because I definitely never got the package and think its BS that I payed for an item but never got it, and then they closed my case so I'm pretty much SOL now. Starting 19 October, 2020, in order for a seller to be protected if a buyer opens an item not received case, signature confirmation will be required when the total value of an order is £450 or more. But if we're going to blame the buyer or the seller here, I'd argue that since the seller got to choose the shipping carrier, more of the blame falls on him in a moral sense. 2nd Class as stated. You have 30 days from the estimated delivery date to inform the seller that you didn't receive your item. If item has not been received then buyer will have to use the tools at his/her disposition & open a case for item not received Regardless of seller's having few options that buyer can choose for PP if buyer goes for the cheapest option & item has not been received then buyer will have to again open a case to get is money back as item was not received ! You need to do all of this ASAP since it's already been two weeks. The unofficial eBay subreddit. If you feel the transaction was unauthorized, please visit our Resolution Center to file an unauthorized transaction dispute. I always ship same day or within 24 hours of a buyers purchase. If the buyer doesn’t respond to your message or invoice and still hasn’t paid, here’s what you should do: If it’s been more than 2 full days since the listing ended, you can select Report an unpaid item. End of story. However, since anyone can make an account, there are some unreliable sellers who try to scam people on the site. Adventurer in Payments 07-24-2020 | Updated 01-03-2021 by ncgengar You can contest the charge with your credit card company immediately since you've already made a good faith effort to get a refund from the seller and eBay. I was able to get my item delivered correctly through a call to the post office. You have a business model which does not assume and provision for events like this? I post Friday lunchtime. New comments cannot be posted and votes cannot be cast. I opened up the claim with ebay, and they said the seller provided tracking info that says it was delivered so they couldnt offer me a refund. Yes! Or ask yourself if you want (go there). Magazines are periodicals and do not qualify as media. Report an item that hasn't arrived through My eBay. Follow these steps to get your refund. /r/Ebay I woke up this morning, Friday, Sep 16, 2016, to an Item not received 'request'. Talk to the seller ... you can open a case at eBay's Resolution Center. So think about it before you contest the charge. This thread comes up 2nd on Google on this topic. Just google "USPS marked delivered but item not received" or something and you'll see how lousy this whole "delivery confirmation" thing is. I would suggest this if its a high dollar item. If the estimated delivery date for your item has passed, and you still haven't received your item, let the seller know. Ebay and Paypal are 2 separate companies and have 2 separate policies for holding funds for 'new sellers'. 1. New comments cannot be posted and votes cannot be cast. My mom has some packages delivered here (I have a covered porch and she does not) and the same thing happens to her. Just books. Notice that if you open a case for items not received, you will lose the case immediately when the seller provides tracking number. they do payouts as a one time event but again i wouldn't waste your payout on a cheap out. You received the item, you or your agent received it and did not report anything amiss to UPS, and you alone are responsible. If it doesn't show up, go to the post office and follow through on that threat. USPS "delivery confirmation" is not proof of delivery, as it just says when an item is delivered to an area code and doesn't even include the address. I have not received an order I placed on Feb 4th, shipping from US to Canada using Global Shipping Program. If you buy an item on eBay, there may be a time when you do not receive the item you purchased or when you received a faulty item. And, as other posters have said, you can't use Media Mail for magazines. USPS "delivery confirmation" is not proof of delivery. Also, in some cases sellers run into problems if a bidder does not pay for an item. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. I often have packages on “delivered” status not show up for a day or two. Item was delivered a few days later. Wednesday 10am. but some times they get lazy and scan every package in the morning and if it's close to 5:00 they call it a day and keep it in the mail van and deliver it another day. Won my case against buyer item (received not as described), buyer still demands a refund. Go to Purchase history - opens in new window or tab. If you do this, it is dishonest. Or you can ask USPS to go get your package. There is nothing the seller, or eBay, can or should do. Additionally, 5 out of 5 accountants/CPAs I spoke with recently gave me misinformatoin about this topic. Help for sellers and buyers! Report an item that hasn't arrived If it's past the delivered by date on their listing, you can open a item not received dispute and ask for your refund then in your message. If you shipped 2nd class without tracking, you’ve already lost the case. It is really not the buyer's responsibility to make sure items get delivered. Be cautious when purchasing items from the following list: What's your opinion on where I should go from here ? She went to two houses around mine and said neither of them had it. The seller should address the buyer's concern within the eBay Money Back Guarantee timelines and provide tracking information, updates on the delivery of the item, or a refund. ! It's the post office's responsibility. (Please wait at least 3 days from the transaction date to give your seller enough time to ship the item.) The eBay Money Back Guarantee protects you in case you do not receive your item, or if the item is not as described in the listing. Have screenshots of those interactions ready to hand over to your credit card company. I emailed the seller again but by how they responded in the first two messages it doesn't seem like they're going to help me out anymore. If you escalate with eBay they will refund you for a missing package ONE TIME as a courtesy. Item Not Received – You bought something but didn’t receive it. ... Posted by 1 year ago. /r/Ebay It is really not the buyer's responsibility to make sure items get delivered. There are three actual things that might have happened: your mailman delivered it to the wrong house. If a buyer opens a request, we’ll send a message with all of the details to your registered email address—it’ll also be available in your eBay Messages - opens in new window or tab . Wednesday 10am. You'll have to file a police report. The seller does not get these items for free, they cant just pluck another off the "item tree" and give you another. Select More actions beside your item and then I didn't receive it. If an item you ordered hasn't turned up yet, you should check your Purchase history - opens in new window or tab in My eBay to see if the seller has marked it as shipped, track your item or contact the seller directly if tracking is not available. It's the post office's responsibility. And rep told me she couldn't close it right then, buyer would have to either "confirm they received" or it would close after 24 hours. Tick the box beside I want a refund or I want the item. Item not received (sigh....) Buyer purchases magazine late night last Wednesday. 2nd Class as stated. Today. This is between you and the post office. If you don't receive an item you paid for, or you receive an item that's not as described in the listing, we're here to help with guidelines and tools for resolution, as well as PayPal buyer protection. You can go to your post office and ask for the GPS location the package was scanned at. Before todays post has even arrived I assume. in My eBay, select the item, then select More actions, and choose Send invoice. Only first or priority. 25 million people have used eBay to sell something, about 95% of those are personal items by individuals (not businesses). Normally for Ebays hold funds are released when tracking shows the item as delivered + 1 days (if you use Ebay / paypal postage). Lots of sighs along the way.... chin up and you’ll get there :) Always track packages ! I called right away to have it closed, as I always did. OPs package might still show up. I post Friday lunchtime. lol. Significantly Not as Described – You received an item, but it was significantly different from the seller’s original description. If you paid with PayPal on an eligible eBay … An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Press question mark to learn the rest of the keyboard shortcuts. If the post office shows your address as the GPS scanning location, normally you're out of luck. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. It probably did get delivered to the wrong house. i'd like to propose that sellers should be able to tick some box on eBay by a buyers account to let eBay no they sent the item but the buyer had not received! The USPS tracking info says it was delivered, but I never got it. Good luck! It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Stress to the postmaster that this is unacceptable. This just happened to me as well. Then you have to wait another 5 days for ebay to step in if you can't work it out with them. Thank you. technically the post mail is suppose to stand in front of your door, scan it delivered then drop it on your door. Wait a few days. In order to be protected from a case when a buyer reports an item was not received, sellers must provide valid delivery confirmation before the case is escalated to eBay for a final decision. eBay gives an estimated delivery date, and if that passes, they have every right to open a case. I have nothing more to do with the buyer or his account. Stress to them that you have not received your item and they absolutely need to locate and deliver it, or you will be coming in to speak with the postmaster. level 2 310throwaway310 Buyer opens item not received case. Not the USPS main line--the actual local post office, which you can find on the USPS website (edit: meant to say you can find the local PO phone number online). I recently bought a bicycle part (not expensive, worth around $10). Archived. The GPS scan will show that too, and if the weight is off (you were expecting a 2 lb package but USPS shows 4 oz) then eBay will likely side with you as well upon appeal. The unofficial eBay subreddit. That is not MY problem. Also, it's not under a dollar even within the United States. In all of these cases, eBay has a … Item Not Received – You bought something but didn’t receive it. Keep in mind, though, that this might damage your relationship with eBay and/or Paypal, which processes eBay credit card payments. It is different if the buyer said he never received the item - in that case, the transaction isn't complete. I contacted eBay and was told to open a case for items not as described. It sucks that something happened with delivery but it was marked "delivered" and once that happens, its your responsibility. You may be banned on one or both sites. Vora is one of a legion of sellers to have fallen victim to eBay’s lavish buyer-protection policy. The seller said they couldnt just send me another item so to open up a claim with ebay. The item was delivered and for all we know the buyer had it stolen from his home. Press J to jump to the feed. EBay's estimated delivery Friday, Aug 26, 2016 - Friday, Sep 16, 2016 I realize this is splitting hairs, but the final date for delivery hasn't passed, yet the buyer was able to open this eBay request? If none of this works, and if you paid via credit card, you can contest the charge. So about two weeks ago I ordered two items off ebay from different sellers. Did you know that the buuer can only open an item not receieved once the estimated delivery date has past? Buyer purchases magazine late night last Wednesday. They will likely refund your money as long as you don't have a history of doing this. I want to say it's $2.60 or $2.70, something like that, but don't quote me. I don’t think there is tracking with 2nd class shipping. r/Ebay: /r/Ebay The unofficial ebay subreddit. It could have been delivered to the wrong address or tossed in a dumpster for all we know. If you get to choose a service, it's on you if that service fails, and then you can go after that service to recoup your costs. If yours was an Ebay transaction then its an Ebay hold and Ebay authorise when paypal can release the funds. Press J to jump to the feed. I sold an item, it was paid for, it was collected. I had an item not received case opened. I DID receive two other items on the same day, that I bought from other ebay sellers. I dont understand why you think the seller has to send you another. What does common sense dictate? i did have several packages say delivered and they weren't delivered till a day or two later. Vehicles, real estate, items sold by Sotheby's, websites and businesses for sale, classified ads, and services are not covered. He said it was an unauthorized transaction. Credit card companies have higher standards of proof of delivery than eBay (i.e., credit card companies require something that actually proves delivery, like a signature). if you paid via credit card, you can contest the charge. USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. Today. the package was stolen. When a buyer doesn't receive an item If a buyer doesn't receive an item, the buyer needs to submit a request to report that the item hasn't arrived. There are 2 kinds of disputes you can file: Item Not Received – You bought something, but didn’t receive it. Buyer opens item not received case. if the tracking shows delivered then they won't hold seller accountable. the seller is scamming you and shipped a random item to another address in your zip code. 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