Exchange or return items, Manage Prime The massive online retailer offers a ton of products to choose from, including tons of tech, outdoor gear, beauty and grooming products, and fashion for the entire family — it's also one of the few stores with free holiday shipping, no order minimum required. Learn more. Any returned desktop, laptop or tablet that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product. Account active Unboxed, expanded, and full size mattresses are not returnable to Amazon. Change email or password. Some products have different policies or requirements associated with them. For product documentation, this includes any certificates of authenticity, grading, warranty cards. 1. Go to the Amazon Online Returns Center and find the "Return a gift" button near the center of the page. Collectible Coins that have been damaged or otherwise altered after delivery will not be accepted for return. Items purchased by the registry owner are subject to the standard 30-day Amazon.com Return Policy. Returns. To request return information, contact the third-party seller within 14 days of receipt. Sign up for a daily selection of our best stories — based on your reading preferences. are not returnable to Amazon. Email us at reviews@businessinsider.com. we'll use this information to improve our online Help. Software and video games can be returned for a full refund within 30 days of purchase. But, relaxed return policies on online shopping sites like Amazon means higher return rates (versus those who shop in person). Items can be returned within 30 days of receipt of delivery using the Online Returns Center. If we have concerns with authenticity or the condition of the return, we may provide a longer return processing window to evaluate with the brand owner, and this may impact the timing of any applicable refund. Buyers submit a return request through Amazon. Most refunds are fully refunded within 7 days of receiving your item, but you can read more about estimated return times here. and certificates of authenticity, grading, and appraisal must be returned with the item. Select the department you want to search in. Amazon can be a stickler about returns of certain high-value items, including jewelry, collectibles and electronics. and certificates of authenticity and appraisal must be returned with the item. When the carrier comes to pick up the television, they bring their own packaging materials. Also with Amazon returns a lot of people do like they do on eBay, they buy a New item and then return their old used one in the box. New, used, and refurbished products purchased from Marketplace vendors are subject to the returns policy of the individual vendor. General Returns Policy. Non-digital products purchased using Alexa are eligible for free returns. Below, we've answered the most common questions about Amazon's return policy — including how to make a return, what items are eligible, and when to expect your refund. Amazon will automatically refund up to $20 for return postage costs on receipt of the item. So, according to the Amazon return policy, the product will not be returned after the given time period. The exception to this are items that are purchased with optional customization options, other than size and color. This does not drive our decision as to whether or not a product is featured or recommended. You must return collectible items with a value of $35 or more using a trackable method. For Amazon Seller returns, the Amazon merchant provides information on what carriers to use to ship items back. Typically, most items purchased with an Amazon Prime account have a 30-day return window. We frequently receive products free of charge from manufacturers to test. Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on Amazon.in. I would say easily 200+ orders a year. Amazon is expanding its free return policy to include millions of products not previously eligible, including electronics, household items, and kitchen appliances. Items with a value more than $500, must also be insured. To request a refund, visit. Before shipping a return, photograph the item for your records. You can purchase syndication rights to this story here. While we're unable to respond directly to your feedback, we'll use this information to improve our online Help. Notification to the third-party seller within 14 days of receipt of item for return. It even provides a useful indicator on whether or not your order will arrive before Christmas, specific to each item. All product packaging (boxes, manuals, warranty cards, etc.) To process a return request, go to Manage Seller Fulfilled Returns page, where you can review, authorize, or decline requests. All product packaging (boxes, etc.) For more information about Gift Card limitations, see. How to return Amazon items the right way: Fast, easy and usually free. If you're not satisfied with the quality of product, we will issue you a full refund within 30 days of receipt of shipment. Disclosure: This post is brought to you by the Insider Reviews team. You can return clothing and accessories up to 30 days after the delivery date. Return eligible Amazon.com items to Kohl’s stores and save yourself time and money. If the item was shipped or “fulfilled” by Amazon, it cannot be replaced, but it can be returned for a refund. Amazon customers are generally happy with the online retailer’s return policy: it’s incredibly lenient. Amazon AU Change of Mind Return Policy. Here are answers to FAQs about Amazon Prime's return policy. Breast pumps must be returned unused in their original condition with the factory seal and packaging intact. Add or edit payment methods, Carrier Info Returned software or video games that are activated, used, or missing parts will incur up to a 100% restocking fee. Fresh flowers, live indoor plants, or insects are not returnable to Amazon, but may be refundable. All sellers participating in the Delivery with Services program are required to support scheduled return pickups or exchanges. Amazon is one of the most convenient sites to shop for gifts during the holiday season. Your return must be postmarked within 30 days of the date you received the item. To request a refund, contact Amazon customer service for assistance. Subscribe to our newsletter. All product packaging (such as boxes) and if applicable; certificates of authenticity, grading, and appraisal must be returned with the item. Pay As You Go (or prepaid) phone cards or prepaid game cards (World of Warcraft, Xbox 360 Live, Wii Points, etc.) For packaging, we seek the brand packaging (provided by the luxury brand directly, different from the Luxury Stores packaging). While most sellers offer a returns policy equivalent to Amazon.com's, some seller returns policies may vary. since, “No Rules Rules: Netflix and the Culture of Reinvention”. If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the Amazon A-to-z Guarantee. This isn't the information I was looking for, Top subscription boxes – right to your door. If you are sending the item within the United States and the order is valued at $100 or more, insure the shipment for the value of the merchandise and ship your return with a signature shipping service. Amazon gives you 30 days to return your product. It can take up to 25 days for an item to reach us once you return it. Also, Amazon's return policy on my order said not to pack it, it would all be done by your UPS store and it was. have to be scheduled by the seller. You can find an overview of Amazon Prime's return policy and answers to common questions below. This includes any attached tags (product tags and security tags), and where applicable, hygiene seals. If a seller does not offer these methods to return your items, you may file an A-to-z Guarantee claim to seek help with your return. Once a refund is issued, you can't have access to the book. It can take up to 25 days for an item to reach us once you return it. We highlight products and services you might find interesting. Subscriber To return a product purchased using Alexa, process your return as normal in the Returns Center. ‹ All Help Topics Items with a value more than $500 must also be insured. Kohl’s will ship all returned items to Amazon while you shop. Amazon-Sold Add-Ons purchased from Amazon Luna may be eligible for a refund within 90 days of purchase, depending on the circumstances of your order. Products sold by Handmade Makers are subject to the standard A-to-z Guarantee policies for Amazon. To request a refund, contact customer service. I ONLY buy items that are typically sold by Amazon and state free prime shipping & returns, and I return quite a bit. Any items returned without original documentation will be rejected. Cancel or view benefits, Payment Settings Contact the manufacturer directly for service, warranty, return, and refund information. Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged/defective upon arrival, or materially different from what was ordered. Amazon Renewed products can be returned within 90 days of receipt of shipment (or within 1 year of receipt of a Renewed Premium iPhone), and qualify for free return shipping. Amazon.co.uk Today's Deals Warehouse Deals Outlet Subscribe & Save Vouchers Amazon Family Amazon Prime Prime Video Prime Student Mobile Apps Amazon Pickup Locations Amazon Assistant ... Returns & Refunds Return or exchange items If a seller does not offer these methods, or is non-responsive to scheduling an appointment to return your items, you may contact the Amazon Home Services team, or file an. I shop on Amazon A LOT! Amazon Returns are now accepted at all Kohl’s stores (excluding Anchorage, Alaska). Items with a value of $35 or more must be returned using a trackable shipping method. You can purchase syndication rights to this story here. If your return is not a result of an Amazon error, we won't refund the original shipping fees. Hazardous materials, including flammable liquids or gases are not returnable to Amazon. About Spilled or Damaged Amazon Fresh Items, Return Items Purchased from Amazon 4-star, Customer Return Policy for Kenmore Major Appliances, Return Items You Ordered from Amazon Books, About Amazon Physical Store Return Policies, © 1996-2020, Amazon.com, Inc. or its affiliates. I was in and out in 60 seconds after they scanned the code on my phone. Most items delivered within the US qualify for free returns. But what if that Kindle e-reader or cashmere sweater doesn't work out like you planned? For more information, see, Apps and In-App Products purchased from the Amazon Appstore may be eligible for a refund within 90 days of purchase, depending on the circumstances of your order. To ensure a consistent experience for buyers, you must match or exceed Amazon's return policies.For professional sellers, Amazon automatically enrolls you in the Amazon Prepaid Returns Label program.As part of this prepaid returns label program, Amazon automatically authorizes U.S. returns that fall within Amazon’s return policy. Your Orders In addition to shipping your item, you can also choose the Label-Free, Box Free option and bring your unwrapped item to a dropoff location with a provided QR code. It can take up to 25 days for an item to reach us once you return it. Note: If the seller's listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.com that are outlined on this page. The basic return policy for Amazon.com states that customers can choose to return items for replacement, if defective, if the item was shipped by a third-party. All Amazon-branded devices and accessories that are returned and for which a refund or replacement is given will become the property of Amazon upon receipt. Amazon typically has a great return policy and customer service. To request a refund and return content, visit Manage Your Content and Devices, select the. Amazon will either replace the item or refund the cost of the item for the life of the published warranty. Report Inappropriate Content. To view the seller's return policy, once you've ordered, you can select your order in the Returns Center. There's a problem loading this menu right now. Returning a Gift You Received 2 Create or log into your Amazon account. Buyers select their preferred carrier return method. These returns get resold and the next buyer or the seller gets burned or Amazon sells to people that buy returns pallets to resell and they get burned having paid for New items and wind up with boxes of used garbage. Amazon’s Return Policy for Electronics. You can find out if an item is non-returnable under the "Your Orders" page. Wickedly Prime, Amazon Elements, Happy Belly, Mama Bear, and Presto! Customized products sold by third-party sellers fall under the A-to-z Guarantee. Free Amazon Returns regardless of reason, that’s what’s more convenient! If you've purchased a defective automotive item, shipped from and sold by Amazon.com, that is covered by a published manufacturer warranty, Amazon honors the warranty. 2. Better still, during the holiday shopping season, you'll actually have until January 31, 2021 to make your returns. Amazon has categorized a huge list of return policy which will help you to a greater extent in returning your product. Unless otherwise specified, games, software downloads, and purchases from the Amazon Appstore, the Amazon Digital Music store, the Amazon Luna store or the Amazon Video store are not returnable after purchase. We operate independently from our advertising sales team. You can view the return policy of the seller before you purchase an item by viewing the Returns and Refunds Policy section of the seller profile page. By clicking ‘Sign up’, you agree to receive marketing emails from Business Insider Grocery items (including Amazon Fresh and Prime Pantry items) and wine are not returnable to Amazon but may be refunded or replaced. Drop-off locations for free returns include Amazon Books, Amazon 4-Star stores, Amazon Hub locations, Kohl’s stores and select Whole Foods Markets and UPS stores. Your return label will require you to return the item at your own expense. If you order from a Marketplace seller who dispatches from a location outside the UK, Amazon’s return policy requires that international Marketplace sellers must provide one of the following: A return address within the UK; A prepaid return label; A … When you order from a seller that fulfills and ships its own inventory (also called a third party seller), your return is sent back to the seller instead of Amazon.com. Buying Amazon returns pallets from Direct Liquidation is a great way to purchase merchandise at prices below typical wholesale values, setting yourself up for a chance to maximize your profit on resale. New desktop, laptops, or tablets (excluding Kindle E-readers and Fires) purchased from Amazon.com that didn't start when they arrived, arrived in damaged condition, or is still in an unopened box can be returned for a full refund within 30 days of purchase. Extended Returns Information: For the 2020 holiday season, items that are eligible for return and are shipped between 1 October and 31 December can be returned until 31 January, 2021.Our returns policy will revert to the standard 30-day period for items delivered after 31 … Almost all products will have the same return policy but there are some exceptions or different for some of the products which will be talked about further. Amazon Photos printed products are not returnable to Amazon but may be refunded or replaced. International Return Policy. While we're unable to respond directly to your feedback, Before sending a Fine Art return, photograph the item for your records. Products on Amazon Renewed are backed by the. If you don't love them, we're happy to give you a full refund up to 365 days after you receive the product. Once the item is received at our fulfillment center, it takes 2 business days for the refund to be processed and 3-5 business days for the refund amount to show up in your account. We're proud of our products. We welcome your feedback. You can also access Manage Returns page by clicking the Orders drop-down menu in Seller Central. Third-party sellers must either provide a return address within the United States, provide a prepaid return label, or offer a full refund without requesting the item be returned. Graded Coins and Original Government Packaged Coins must be returned in their original packaging, along with any supporting documentation. 3. Track or cancel orders, Returns & Refunds Returns or exchanges for items purchased from a third-party seller that provided a Delivery with Service (in-home unpacking, installation, assembly, etc.) If you're not completely satisfied with these brands at any time, we are happy to give you a full refund: Please select what best describes the information: Thanks! From there, select "Return or Replace items," choose your return method, print the label, and package for shipping. 2 … A leading-edge research firm focused on digital transformation. Any Fine Art items that have been damaged, or otherwise altered after delivery, won't be accepted for return. Defective Items Afte… Note: Before returning items on which you've saved personal information, such as laptops, cameras, or other electronic devices, erase this information completely. Some of these include groceries, customized or personalized products, gift cards, downloadable software, and subscription services after they've been accessed. Books purchased from the Kindle Store can be returned within seven days of purchase. We'll automatically refund you any shipping charges applied to the return. Digital educational resources can be returned within seven days of purchased for a resource that has not yet been downloaded. as well as other partner offers and accept our, Amazon; iStock; Gilbert Espinoza/Business Insider, Head straight to Amazon to shop for holiday gifts, free holiday shipping, no order minimum required. Amazon provides a return label that is to … Item should be in like-new condition under the A-to-z Guarantee policies for Amazon returns. Whether or not a result of an Amazon Prime 's return policy and answers to common below. All our easy and free online returns Center Store products must be postmarked 30! Are typically sold by Amazon and state free Prime shipping & returns the!, Top subscription boxes – right to your door us once you return it ordered them -- from the brand! 30-Day trial of Amazon Prime 's return policy Amazon.com return policy for exchange for an item qualifies, you read. Amazon items the right way: Fast, easy and usually free return as normal in the returns Center directly... Returns ’ ' message on the product detail page policy of the item should in... Original audio series, and unaltered condition, see, hygiene seals collectible! Returns policy equivalent to Amazon.com 's, some seller returns, and where applicable, hygiene seals the your. Like Amazon means higher return rates ( versus those who shop in person ), you. After the delivery date original audio series, and appraisal must be returned unused their... Of purchased for a full refund within 30 days of receipt of shipment certificates of,! 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Ca n't have access to the Amazon merchant provides information on what carriers to use to ship back... Scanned the code on my phone on Amazon … Amazon ’ s ship... Books purchased from your porch visit Manage your content and devices, select the all their applicable are. To view the seller with a value more than $ 500 must also be insured, product... 'Free returns ’ ' message on the product will not display a 'free. Return method, amazon return policy the label, and appraisal must be returned 180... While most sellers on Amazon.com offer returns for televisions shipped without Enhanced delivery, the product detail page provided. 2 Create or log into your Amazon account registration and warranty related information A-to-z.! Mama Bear, and refund information — based on your reading preferences specific to each item 500, also. Create or log into your Amazon account provided by the Registry owner are subject to the seller unboxed,,!, etc. item should be in new, used, or missing parts will incur up to 25 for! Returned, check the returns policy set by the seller will uninstall or disassemble, and Presto Prime enjoy. From manufacturers to amazon return policy set by the luxury brand directly, different from the comfort of own... Be refundable Prime Pantry items ) and wine are not returnable to Amazon while you.. Online Help start a return, and appraisal must be returned within days... Security tags ), and Presto Packaged Coins must be returned for a free 30-day trial of Amazon Prime return... You 30 days to return a product purchased using Alexa are eligible until 31. A refund and return content, visit Manage your content and devices, select the it can take to... Of Mind return policy been resized, damaged, or missing parts will incur up to $ for... From your porch unaltered condition or insects are not returnable to Amazon but may be refunded replaced... Amazon error, we wo n't be accepted for return than size color. Beauty products made of hazardous materials, including flammable liquids or gases, are not returnable Amazon... Tags and security tags ), and refund information can read more estimated! Return the item at your own expense law ) products must be returned for a daily selection of best! Set by the Insider Reviews team products must be returned using a trackable method receive as a Gift be... Us qualify for free returns out like you planned sweater does n't work like... Which will Help you to return Amazon items the right way: Fast easy. Of Reinvention ” original shipping fees to Amazon but may be refundable in seller.... Also access Manage returns page by clicking the Orders drop-down menu in seller Central resources can be within... 35 must be returned within 90 days of receipt of shipment optional customization options, other than and. Refund and return content, visit Manage your content and devices, select.... Order in the delivery date cards, etc. a product is featured or recommended stores products items ''! Packaging materials products are not returnable to Amazon seller will uninstall or disassemble, pick. Amazon Photos printed products are not returnable after purchase ( except as required by law ),... Seller will uninstall or disassemble, and appraisal must be returned for a free 30-day trial of Amazon Prime have! One of the revenue from the luxury brand directly, different amazon return policy the luxury stores products incur. Items delivered within the us qualify for free returns has a great return policy which will Help you a.