7 December 2017 . ... Service is a company limited by guarantee registered in England and Wales number 2520413 and a registered charity number 1015988 (England and Wales) and SC038924 (Scotland). The operation of 111 Wales in pilot areas will have affected the number of calls to NHS Direct Wales – see notes. You can dial 111 if you need: Urgent Care; GP Out of Hours Services; Advice; Health Information; 111 is the new easy-to-remember shared number for NHS Direct Wales and the GP Out of Hours service that is free to call from mobiles and landlines. Welsh Ambulance Service NHS Trust - 111 Wales, 111 Wales The 111 service, which brings together NHS Direct Wales and GP out-of-hours services, is currently being rolled out across Wales following a successful pilot in what was then the Abertawe Bro Morgannwg University Health Board area. Coronavirus (COVID-19) update. It has operated across Wales for many years and forms the backbone of the 111 service which is currently operating in four of the seven health board areas in Wales and will, over time, be replaced by 111 entirely. their website suggests call costs are 2p/min from mobiles or land lines (didn't see the free calls via 111 as went with the first google result :smileysad yet i've been pinged £5.45 for a 20 min call. Your number helps healthcare staff to find your health records. The NHS has a key principle which is that good healthcare should be available to all, regardless of wealth. 56,845 calls were made to the main 0845 number, of which 26,492 were answered. £3.70 to phone NHS Direct but free number for patients is axed. We are part of the NHS and report to the Cabinet Secretary for Health, Well-being and Sport in the Welsh Government. Published. NHS Direct Wales is a 24-hour information and advice line staffed by experienced nurses, dental and health information advisors offering advice about health, illness and the NHS. Your NHS Number is a unique number. On NHS.UK: Advice about coronavirus (COVID-19) NHS.UK has the latest advice and general information about coronavirus. The proposal runs to 61 pages ( pdf ), but boils down to the idea that people dialling "111" anywhere in England should be connected to NHS Direct. For patients' safety, all calls are recorded. Just over 522,000 visits were made to the online symptom checker, and nearly three quarters of these (384,000) were for coronavirus symptoms. CAV 24/7 is a new and innovative approach to how patients access urgent care within the Cardiff and Vale University Health Board. We welcome your questions and comments about the NHS and its services, including this website. You can search and apply for roles in the NHS, including posts relating to COVID-19, on NHS Jobs. These can be accessed by dialing: 01495 772239 We use cookies on this website, and some may have been set already. Everyone registered with the NHS in England and Wales has their own unique NHS Number. Enter your URN (Unique reference number) here to find out the status of a referral. For patients' safety, all calls are recorded. Users of the service, through whichever channel, were asked questions about their symptoms or problem. Each NHS Number is made up of 10 digits, shown like this: 123 456 7890 (this is an example number). As a part of the National Health Service, NHS Direct services were free, although the 0845 number was usually chargeable as a non-geographic number. It helps healthcare staff and service providers identify you correctly and match your details to your health records. The 111 service will join up two services that are currently provided by different parts of the NHS in Wales – namely NHS Direct Wales and the GP out-of-hours service when your own surgery is closed. For the latest advice on COVID-19 visit the coronavirus page on NHS.UK.. Find Coronavirus related roles here. Thursday, 23 April 2020. Number and percentage of calls returned from NHS Direct Wales [AQI9iii] Number of calls returned from NHS Direct Wales with an outcome of 'ambulance required' 1,008 Contact NHS Direct Wales if you are ill and have any questions about health. It has operated across Wales for many years and forms the backbone of the 111 service which is currently operating in four of the seven health board areas in Wales and will, over time, be replaced by 111 entirely. NOTE: For general information about COVID-19 visit Welsh Government. If you want to find out about jobs, work experience or voluntary work with the NHS click on the link below: E-mail our First Point of Contact Centre: You can contact the Welsh Government at the following address: If you want to know how many GPs work in Wales, what percentage of the population smokes cigarettes, or how many hip replacements were performed in NHS hospitals, the Welsh Government publishes a comprehensive set of information on health, health services and social services in Wales. If you need information on local services or want to comment on services provided by your GP, dentist, hospital, local Health Board or NHS trust you can find more information and contact details on the Health Services Near You page below: If you have a concern about a service or treatment that you have received, in the first instance try to speak with staff in the GP or dental practice or the hospital department responsible for your treatment. Priority is always given to children, frail or elderly patients or those with severe facial swelling. Everyone registered with the NHS in England, Wales and the Isle of Man has their own number. You will be asked a series of questions to assess your needs and then will be provided with the healthcare advice/information you need or directed to the local service that can help you best. U K Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. NHS Direct Wales and the Out of Hours Service now share one easy-to-remember number. The website provides information and advice to help you make the right choices for you and your families’ health. Mental Health and Well-being Information From Public Health Wales NHS Direct Wales Coronavirus Symptom Checker Mental Health Support in Gwent during the COVID-19 pandemic - your questions answered. You can also access a wide range of health information on … The operation of 111 Wales now covers more than 52% of the population; this affects the number of calls to NHS Direct Wales. NHS 24 - Scotland's national telehealth and telecare organisation. Vulnerable people get direct Line to NHS volunteer army. 879,357 visits were made to the NHS Direct Wales website. NHS Direct Wales was launched in April 2001. NHS Direct Wales is part of the Welsh Ambulance Service NHS Trust. We have 6 telephone lines for incoming calls. Calls made to 111 and NHS Direct, by date In response to the coronavirus (COVID-19) pandemic, daily information on calls made to 111 and NHS Direct has been specifically published to support transparency and understanding of NHS activity and capacity. NHS 111 Wales is available 24 hours a day, every day. More calls were made and answered at weekends, though a larger proportion of calls were answered during the week. If you are feeling unwell but the problem is not a medical emergency, call NHS 111 Wales (currently available in the following health board areas - Hywel Dda, Powys, Aneurin Bevan and Swansea Bay - including Bridgend). For more information and guidance on how to download InterpreterNow onto your computer, tablet or smartphone click here . Everyone registered with the NHS in England and Wales has their own unique NHS Number. Each NHS Number is made up of 10 digits, shown like this: 450 557 7104. It makes finding information about your health easy. are giffgaff really charging 23p/min in access charges? The government response was that since 1999, the total number of staff working in the Welsh NHS had increased by a third. That was the stark warning from First Minister Mark Drakeford this afternoon as he revealed that an update four stage “alert system” will be published and voted on next week in response to the increasing number of cases of coronavirus in Wales. Since that time, the 111 service, which is available NHS Direct Wales is a 24-hour help line staffed by nurses offering confidential advice about health, illness and the NHS. You can also access a wide range of health information on … You can find more information and contact details below: It makes finding information about your health easy. Discontinuation notice. This will not vary by any ORGANISATION of which a PERSON is a PATIENT. Please select the relevant service from the list below so we can direct your enquiry to the right person quickly. It is mandatory to record the NHS NUMBER.There are exceptions, such as emergency care, sexual health and major incidents, as defined in existing national policies. NHS Direct Wales answers calls in English, Welsh and over 120 other languages via a language line. The cost of intravenous insulin infusion to the NHS is unknown. If you are feeling unwell but the problem is not a medical emergency, call NHS 111 Wales (currently available in the following health board areas - Hywel Dda, Powys, Aneurin Bevan and Swansea Bay - including Bridgend). Figures show the number of calls made to 111 and NHS Direct in Wales. The online service is now available across England. Contact NHS 111 Wales or NHS Direct Wales 0845 46 47 to book your appointment. Over 2.5 million visits were made to the NHS Direct Wales website. Find out how to get medical help. Once you have contacted the InterpreterNow service, the interpreter will contact us by telephone and relay your the conversation with a member of our team e.g. While everyone is being told to stay at home, it can be hard to know what to do if you're unwell. image copyright Thinkstock. Call to scrap premium 0845 NHS phone number over cost. A leading health advice website, designed to help people who are feeling unwell but the problem is not a medical emergency, took a record-breaking number of visits in November. The 111 service, which is free to call and is already available in some other parts of Wales, combines NHS Direct Wales and GP out-of-hours under one easy-to-remember number. People visit 111.nhs.uk, enter their age, sex, postcode and main symptom and are then asked a series of questions about their health problem.. For information on the vaccine and its rollout visit Public Health Wales. Calls to 0845 46 47 cost 2p per minute, this will be in addition to the telephone providers access charge. Eventually the Government wants to replace the current NHS Direct 0845 helpline with a new, free-phone ‘111’ number, which would handle all patient queries, including appointment bookings. InterpreterNow can be accessed using a computer, or via the InterpreterNow app onto your smartphone or tablet. InterpreterNow is a service that enables deaf (and hearing) British Sign Language [BSL] users to communicate with hearing people via an online BSL interpreter. GP recruitment figures in Wales have reached record numbers for the third year running, with 200 new GP trainees recruited this year, a 7% increase from last year’s figure of 186. Your NHS Number is printed on your medical card given to you when you register with a GP practice. You will find the URN number at the top of your referral form, from your dentist or in the text message ... NHS Direct Wales. We are part of the NHS and report to the Cabinet Secretary for Health, Well-being and Sport in the Welsh Government. The service can also help you to … In 2015, there were 2,000 GPs working in the NHS in Wales, the highest number ever and an increase of 11% since 2003. If you have difficult in accessing the 111 service, please ring 0845 4647. If you are outside this area, please call 0845 46 47. 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